Salon Etiquette and Terms and Conditions

How long before a treatment should I arrive?

Please arrive 10 minutes before your treatment is scheduled.

This gives you and your therapist time to plan the perfect treatment experience. This also gives you time to relax in our lounge and enjoy a cup of our Organic Tea.

During this time we can collect information that is required to ensure that your treatment meets your needs. If you arrive late, we may have to reduce your treatment time. We’ll do our best to avoid that, but it’s not always possible.

Medical conditions

When making your reservation, please advise us of any health conditions, allergies or injuries that might affect your experience, including any illness, injury or skin conditions to ensure your treatment is tailored accordingly.

Spa attire

We recommend that you arrive in comfortable clothes, so that when your treatment is complete, you can leave feeling great.

When you are taken through to the treatment room, we will ask you to slip into our robe (please keep your underwear on underneath). If you are having a foot treatment, please wear open toe shoes.

Couples treatments

You can share your Avoca Cosmetology spa experience.

Mention that you would like a double room when you make your booking.

Group bookings

Let us tailor an experience for you and your friends.

Contact Avoca Cosmetology spa to discuss your event or see our available packages.

Pregnancy

We have treatments designed specially for mums-to-be and nursing mums.

Our spa therapists can take you through your options.

Cancellations

A 50% charge will apply for any treatments cancelled with less than 24-business hours notice.

100% charge applies for no-shows/ no notice (within 15 minutes of appointment time ) including change of mind.

Gift vouchers

Share the love with a gift certificate. Avoca Cosmetology gift certificates are available for all treatments, products and packages or for specified amounts.

They are valid for 6-months from purchase date, and can be posted, couriered, express posted, emailed, delivered (within Cairns – delivery fees apply) or collected from Avoca Cosmetology. A flat rate of $10 applies to all mailed Gift Cards.

Expired Vouchers will not be honoured unless prior arrangements have been made.

In order to redeem, Gift Card Number must be provided at the time of booking. Please present your Gift Voucher, for redemption at the time of your appointment or purchase.

Cancellations within 24 hours of your appointment will result in a forfeiture of your Gift Card. You cannot use your Gift Card for treatments on a public holiday or in conjunction with other offers or specials.

Gift Cards cannot be replaced if lost or stolen, cannot be used to purchase Gift Cards or redeemed for cash. Gift Cards are not transferrable.

What's the minimum age limit?

We cater for all ages in our beautiful spa facilities and services.

Spa Etiquette

Avoca Cosmetology is a mobile phone and smoke free environment.

We also ask that you respect other treatments that may be in progress by keeping the vibe in our Spa quiet and mellow.

Our Promise and Guarantee and How we handle product return or Customer dissatisfaction.

This section is here to set out the expectations for both you and us.

We strive to excel at what we do, because we want you to come back. We are always happy to make some minor adjustments to certain services to suit you or your condition.

It is our job, to advise you on how you can prolong and add value to the performed service. Don’t take it the wrong way. We wouldn’t be doing our jobs if we didn’t let you know what to expect and how best to ‘home care’ yourself after receiving your treatment.

If we are discussing products with you – we are by no means wanting to push something onto you that you don’t need or don’t want. We are simply trying to pass on some of our knowledge to you, so can have the best outcome or result possible.

We will also do our best to give you a clear expectation of how long you should expect your treatment to last after receiving it – but please use your common sense, of course we cannot guarantee how long your nail polish will last?!

Every body is different and that’s what make the world exciting but it also means that your body/ lifestyle may impact your treatment results, for this reason we cant make guarantees.

In the unlikely event that you are not completely satisfied with your treatment, we ask that you let us know as soon as possible so we may make it right for you.

We love what we do, and we hope you do too. We ALWAYS conduct in a professional, respectful and fun manner and ask that you do the same.

We get sad, when we get disrespected. It isn’t fun!

So, we’d prefer you moved on, if you decide to carry on being a cranky pants. Sorry.

Product Guarantee

We offer a product satisfaction guarantee – if you purchase a product from us and the product is unsuitable due to reaction/ allergy, faulty packaging or the product was not as explained. Please bring the product back to us within 7 days of purchase to have it exchanged or a salon credit applied.

Empty products will not be accepted.

Feedback

Would you like to leave some feedback about your experience at Avoca Cosmetology?

Please email us at info@cosmetology.com.au and someone will be in touch shortly. If you have not provided a phone number we will contact you directly through your email address.

Testimonials

from our lovely customers

Thank you to the INCREDIBLY TALENTED girls at Avoca for my brow wax and lash tint ! First time trying a new salon is always nerve racking- but the staff knew their products inside out and all girls are wonderful mix of professionalism and reassurance, they listened to my (no doubt) over fussy requests and delivered THE BEST BROWS I have ever rocked ! Much love girls!

Kendall James

Had a nice massage by one of the girls, then she did my eyebrows and eyelashes. Great job and she was lovely, nice place and great location also.

Sally Powell Palmer

“Definitely recommend for an eyebrow wax! Amazing results!”

Sandra Vecchio